Frequently Asked Questions

FAQ

Frequently Asked Questions

What is Chartivo?

Chartivo lets you create live, interactive charts from your data sources (like Stripe, Google Analytics) and embed them directly in tools like Notion and Jira. Charts update automatically - no more stale screenshots.

How is this different from screenshots?

Screenshots become outdated the moment you take them. Chartivo charts are always live and up-to-date. When someone views your chart, they see the latest data automatically.

Do I need to know how to code?

No! Chartivo is completely no-code. Connect your data source, create your chart with our visual builder, and embed it anywhere with a simple link or iframe.

What is the 30-day free trial?

All plans include a 30-day free trial with full access to features. No credit card required to start. Cancel anytime during the trial period.

What data sources does Chartivo support?

Currently, we support:

Google Analytics
Google Search Console
Google Sheets
Notion
Stripe
If you want to have a new data source to be supported, please email us on support@chartivo.io

Where can I embed Chartivo charts?

You can embed charts in:

Notion pages
Any website or tool that supports iframes. If you want a new platform to be supported, please email us on support@chartivo.io

How often do charts refresh?

Charts are refreshed when you refresh the page that has the chart. Monthly refreshes allowed are based on your plan's limit. Real-time data is pulled from your sources so charts are always current when viewed.

Is my data secure?

Absolutely. We use industry-standard encryption (TLS/SSL) for all data in transit and at rest. We only request read-only access to your data sources and never store raw sensitive data.

Who can see my embedded charts?

You control access. Charts can be:

Private: Coming soon
Public with link: Anyone with the link can view
Public: Embeddable anywhere

Do you sell my data?

Never. We don't sell, share, or monetize your data in any way. Your data is yours.

What happens after my free trial?

After your 30-day trial, you can choose a paid plan to continue using Chartivo. If you don't upgrade, you will be downgraded to the free plan.

Can I change plans later?

Yes! You can upgrade or downgrade your plan at any time from your account settings. Changes take effect in the next billing cycle.

What are chart refreshes?

A chart refresh is when Chartivo pulls fresh data from your source to update the chart. Different plans include different refresh limits per month.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) through Stripe's secure payment processing.

How can I get help?

Email us at support@chartivo.io and we'll respond within 24 hours.

Can I request new features or integrations?

Absolutely! We love feedback. Email us at support@chartivo.io with your suggestions.

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