Privacy Policy

Last Updated: January 2025

Introduction

Chartivo (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Information You Provide

• Account Information: Email address, name, and company details when you create an account
• Payment Information: Billing details processed securely through Stripe (we do not store credit card information)
• Chart Configuration: Settings and preferences for your charts and data visualizations

Data Source Information

• Read-Only Access: We request read-only access to your connected data sources (Stripe, AWS CloudWatch, etc.)
• Aggregated Metrics: We access and process only the metrics you select for visualization
• No Raw Data Storage: We do not store your raw sensitive data; we only cache aggregated chart data temporarily

Usage Information

• Log Data: IP addresses, browser type, pages visited, and time stamps
• Analytics: How you use our service to improve features and user experience

How We Use Your Information

• Service Delivery: To provide, maintain, and improve Chartivo’s features
• Chart Generation: To pull data from your sources and create live visualizations
• Communication: To send service updates, security alerts, and support messages
• Security: To detect, prevent, and address technical issues and fraud
• Compliance: To comply with legal obligations and enforce our terms

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share data only in these circumstances:

• Service Providers: Third-party vendors who help us operate our service (hosting, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement industry-standard security measures including:

• TLS/SSL encryption for all data in transit
• Encryption at rest for stored data
• Regular security audits and monitoring
• Limited employee access with strict controls

Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Portability: Export your chart configurations and settings
• Opt-Out: Unsubscribe from marketing communications

Data Retention

We retain your data as long as your account is active. After account deletion, we delete personal data within 30 days, except where required by law.

Third-Party Services

Our service integrates with third-party platforms (Stripe, AWS, Notion, etc.). Your use of these platforms is governed by their respective privacy policies.

Cookies and Tracking

We use essential cookies for authentication and session management. We do not use tracking cookies for advertising purposes.

Children’s Privacy

Chartivo is not intended for users under 16 years of age. We do not knowingly collect data from children.

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service.

Contact Us

For privacy-related questions or requests, contact us at:

Email: support@chartivo.io

Website: https://chartivo.io